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An all-in-one retail system that’s simple and robust.
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A comprehensive restaurant management package with critical operational functionality including the world’s #1 fixed and mobile restaurant POS.

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A unique hybrid point-of-sale solution that's easy to learn, easy to use, and let’s you focus on the guest delivering the best possible experience.

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Reviewing Void History

If a ticket was completed in Counterpoint, a record will remain, even if the ticket was voided after completion. Follow these steps to look at void history, either ticket by ticket or by viewing an overview report.

Viewing the Voided Tickets Report

Select Sales History → Reports → Voided Tickets Report
Select an Order by from the drop-down

Choose a Report type

(Optional) Check the box for Show Payment Detail
Click the Void History Header tab
Enter a Ticket Date range for voided tickets

(Optional) Apply additional filters like:
a. User
b. Store
c. Station
d. Drawer
e. Line item
Click Preview

View Ticket Detail for Voided Tickets

Select Sales History → Views → View Voided History

Enter or look up a voided ticket

Use tabs of the View to review history of the ticket

(Optional) Click the Print icon in the toolbar to print:
a. Screenshot of View window
b. A reprint of a Receipt or Invoice

Recent Posts

Investigate Your Tickets

These tips will help you address any questions customers may have about their tickets.

Use the Price Exceptions Reports

These two reports can be used in situations where a price was changed when selling an item.

Remove Inactive Items from Your Database

Simplify your item records and improve your system’s performance by purging inactive data.

Set Costs with Margin Driven Pricing

Use this feature in Counterpoint to set prices based on minimum and target margins.

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Payroc is a registered Independent Sales Organization (ISO) of Fifth Third Bank, N.A., Cincinnati, OH., Peoples Trust Company, Vancouver, BC, Canada, Wells Fargo Bank, N.A., Concord, CA., and Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. Payroc is a registered Encryption Support Organization (ESO), Payment Facilitator (PF), Third-Party Servicer (TPSV), Merchant Service Provider (MSP), and a Third Party Agent (TPA) of Fifth Third Bank, N.A., Cincinnati, OH.